Returns & Refunds

Retail Return Window

World Wide Clean Water Systems accepts return requests within 30 days of delivery for new, unused, uninstalled products in their original packaging. Contact us before sending an item back so we can provide return instructions.

Return Shipping and Exchanges

Approved retail returns are handled by mail. The customer is responsible for return shipping on non-defective products. Qualifying exchanges are available subject to product availability. If an item arrives defective or has a product issue, contact us so we can review the matter and provide the appropriate next steps.

Refunds

After an approved return is received and inspected, refunds are processed within 10 days. WWCWS does not charge a restocking fee for approved retail returns. We may refuse items that have been installed, used, damaged, altered, or returned without required parts or original packaging.

Commercial, Municipal, and Industrial Projects

Custom-quoted commercial, municipal, and industrial systems are not returnable unless the written quote states otherwise or the product is confirmed defective. Custom projects are reviewed individually because system sizing, freight, and specifications are prepared for the project.

For return questions, contact info@wwcws.com or call (941) 500-3325.